Client and Provider Resources
Director of Community Engagement
Plymouth and Elk River Office
Director of Administration
As Director of Administration I oversee many day-to-day business operations and procedures. It doesn’t sound fancy but it’s the behind-the-scenes nitty gritty that makes sure everything else goes smoothly. This includes big, important things like ensuring therapists are trained, licensed and credentialed properly, managing various aspects of the finances, and assisting with Billing and Client care needs and issues down to seemingly little things like making sure we don’t run out of your favorite hot beverage to sip during session.
I see the healing journey of therapy as something very sacred. Being able to provide support to the therapists and administrative team so that your experience has a positive, lasting impact is very fulfilling for me. The people and culture of the clinic are also very empowering, both personally and professionally, and being able to learn DBT skills just from being in the clinic has been profound in my life.
Outside of work I enjoy yoga, cooking, rock climbing with my daughter, and summer in Minnesota. I have a personal research project that I call Hana Savors where my goal is to find and do more things that make me feel alive; top two things on that list: surfing and motorcycling (I have my license but no motorcycle).
As the medical billing specialist at DBT EMDR Specialists, my role is to make sure that the billing is done efficiently and as simple as possible, so that the client experience and care is a great one. It is my goal to make sure that the client not only knows what to expect but also that they understand their insurance thoroughly, which makes it easier for them to focus on their treatment and care. What I love most about my role is that I can understand from both sides, and I absolutely want every client to feel respected. When I am not doing billing, I love to sing, write, spend time with my kids, and read.
Client Care Coordinator
My role as the client care coordinator is to work with both the administration team as well as clients. I’m happy to assist clients with any questions they have whether it is related to insurance benefits and verification's, payments, scheduling, resources. The majority of the time I am the first point of contact clients encounter, I believe it is important to address client questions and provide all the information they need to determine that our clinic can provide services they are seeking. I am willing to communicate with clients in the method the feel more comfortable with, through phone or email.
What I enjoy about my job is the sense of freedom our clients feel where it’s okay for them to be themselves. I enjoy working in a clinic that is unique from other locations and hearing feedback from clients about our wonderful providers and how DBT has benefit their life. I also enjoy hanging out with Charlie at my desk!
When I’m not at work you can find me spending time with my family and friends or attending rock concerts.