Maria Prada, Client Care Coordinator
Approach: My role as the client care coordinator is to work with both the administration team as well as clients. I’m happy to assist clients with any questions they have whether it is related to insurance benefits and verification’s, payments, scheduling, resources. The majority of the time I am the first point of contact clients encounter, I believe it is important to address client questions and provide all the information they need to determine that our clinic can provide services they are seeking. I am willing to communicate with clients in the method the feel more comfortable with, through phone or email.
“I enjoy the sense of freedom our clients feel in a place where it’s okay for them to be themselves. It’s rewarding to work in a clinic that is unique from other locations and to hear feedback from clients about our wonderful providers and how DBT has benefitted their life. It’s also enjoyable to hang out with Charlie at my desk!”